LongTail

LongTail

Privacy Policy

Last Updated: 2025-06-22

LongTail ("us", "we", or "our") operates the trylongtail.com website and the LongTail Chrome Extension (the "Extension" or "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Extension and the choices you have associated with that data.

We use your data to provide and improve the Extension. By installing and using the Extension, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Extension to you.

Types of Data Collected

Personal Data

The LongTail Chrome Extension is designed to protect your privacy. We do not collect personally identifiable information through the Extension itself. However, when you visit our website (trylongtail.com) or submit forms (e.g., demo requests), we may collect certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address (website only)
  • First name and last name (website only)
  • Company Name (optional, website only)
  • Usage Data (see below)
  • Cookies (see below)

Webpage Content

Our Extension accesses and processes the content of webpages you visit to provide AI-powered assistance. This content is processed locally on your device and sent to our AI service providers only when you actively engage with the Extension's features. We do not store or permanently retain webpage content.

Usage Data

We may collect information on how the Extension is used ("Usage Data"). This Usage Data may include general interaction patterns with the Extension, error reports for debugging purposes, and basic performance metrics. We do not track specific websites you visit or the content of your conversations with the AI. Website analytics data is only collected when you visit trylongtail.com and may include your IP address, browser type, browser version, pages visited, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Analytics Cookies: We may use third-party Service Providers to monitor and analyze the use of our Service (e.g., Google Analytics).

Use of Data

We use the collected data for various purposes:

  • To provide and maintain our Extension
  • To process webpage content and provide AI-powered assistance
  • To improve the Extension's functionality and user experience
  • To provide customer support
  • To detect, prevent and address technical issues
  • To process requests submitted via forms on our website (e.g., demo requests)
  • To notify you about changes to our Extension or website
  • To monitor the usage of our Extension for improvement purposes

Third-Party AI Services

To provide AI-powered assistance, our Extension sends webpage content to third-party AI service providers when you actively use the Extension's features. These services process your data to generate responses but do not store your data permanently. Each AI service provider has their own privacy policies that govern how they handle data.

You can control when data is sent to AI services by choosing when to interact with the Extension's features. Data is only sent when you actively request AI assistance.

Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of LongTail
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used (e.g., analytics providers, hosting providers like Supabase).

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: moc.liatgnolyrt@tcatnoc